Want to cancel an order?
Email sklep@pomidorlandia.pl or write to Gospodarstwo Rolne Sławomir Białoboki, Gady 1, 11-001 Dywity, Poland. Identify the contract you wish to withdraw from; the order number helps. No particular email subject or form is required. Contact us promptly so we can try to stop dispatch.
Not paying for or collecting an order does not replace a withdrawal statement. Do not wait for automatic cancellation.
Withdrawal and reimbursement
Consumers normally have 14 days from receipt to withdraw without a reason and may also withdraw before delivery. For one contract with separate deliveries, the period starts with the last item, lot or part. Send your statement before the deadline and return the goods within 14 days of withdrawal. The Buyer bears the direct return cost.
We refund payments, including the cheapest standard delivery offered at purchase, within 14 days of receiving the statement. Unless we offered collection, we may wait for the goods or evidence of dispatch, whichever arrives first. We use the original payment method unless you agree to another method without charges. Extra charges for a more expensive delivery option are not refunded. The Buyer is liable for diminished value caused by handling beyond necessary inspection.
Seeds, seedlings and complaints
Seeds are not automatically excluded from withdrawal. The statutory exception for goods liable to deteriorate or expire rapidly may cover live seedlings meeting those conditions; information about the exclusion should be given before purchase. Complaints remain possible.
Sowing or planting does not remove complaint rights, for example concerning germination or varietal identity. Describe the issue and contact us; photographs and an order number help. Full rules, protection for eligible sole traders and an optional withdrawal form are in the terms.