A parcel may return because of an incomplete address, non-collection or a delivery problem. When it returns, we contact you to agree on the next steps.
Redelivery and costs
We arrange redelivery with you. If the cause was our mistake, we cover the cost of putting it right. If the Buyer is responsible, we may seek actual, justified costs under applicable law; we do not impose an automatic penalty for non-collection.
Withdrawal
Not collecting a parcel does not replace a clear withdrawal statement. To cancel, email sklep@pomidorlandia.pl. For a valid statutory withdrawal, we also refund the cheapest standard delivery offered at purchase. We do not automatically deduct the original delivery charge. The Buyer bears the direct return cost. Deadlines, exceptions and refund rules are explained in Returns and cancellation and the terms.
Check your details
Check your address, postcode, telephone and collection point before ordering. Contact us promptly about any error — it is easier to correct before dispatch.